Teachable experienced a notice incident on May 15, 2025 affecting Monthly Payment Gateway and teachable:pay, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2025, 04:20 PM UTC
We've investigating an issue causing incorrect fees to apply to student transactions between Tuesday, May 13 and Thursday, May 15. This appears to impact schools on Pro and Legacy plans. All impacted transactions will be identified and have incorrect fees refunded.
- monitoring May 15, 2025, 06:09 PM UTC
We've identified the root cause and have applied a fix. We're monitoring to ensure that fees are being applied correctly as a result.
- monitoring May 16, 2025, 12:38 PM UTC
We've solved the root cause and have identified all impacted transactions. This impacted transactions by Pro schools from Tuesday, May 13 to Thursday, May 15. All incorrect fees are being refunded in upcoming payouts.
- resolved May 19, 2025, 02:00 PM UTC
This incident has been resolved.