Teachable experienced a major incident on May 29, 2025, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 29, 2025, 01:51 PM UTC
We're investigating an issue for some schools resulting in a delay in earnings being displayed and purchase-related emails being sent. Some earnings are also delayed in transfer. Our team is working as quickly as possible to identify the root cause and resolve the problem
- monitoring May 29, 2025, 06:14 PM UTC
We have put in a fix, and are currently monitoring. Some creators can expect delayed earnings to be transferred to Stripe Express accounts in the next day
- monitoring May 29, 2025, 06:25 PM UTC
A fix has been implemented and the team is currently monitoring. Please note that for all impacted creators, all transactions that occurred during this time will process as expected and the money associated is safe. Impacted earnings are delayed by 24 hours and are set to transfer to Stripe Express by May 30th in the early morning (EST).
- resolved May 30, 2025, 05:34 PM UTC
We've confirmed that earnings displays, and transfers are back on schedule. Thank you for your patience!