Teachable incident

Video loading issue in Chrome for schools with a custom domain

Teachable experienced a major incident on June 25, 2025 affecting Video Playback, lasting 30m. The incident has been resolved; the full update timeline is below.

Started: Jun 25, 2025, 04:02 PM UTC
Resolved: Jun 25, 2025, 04:32 PM UTC
Duration: 30m
Detected by Pingoru: Jun 25, 2025, 04:02 PM UTC

Affected components

Video Playback

Update timeline

investigating Jun 25, 2025, 04:02 PM UTC

We've identified an issue preventing Teachable schools with a custom domain from loading videos in Chrome for creators and their students. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.
resolved Jun 25, 2025, 04:32 PM UTC

After further investigation, we’ve confirmed that this video loading issue in Chrome only affected a single school using a custom domain. No broader platform impact was identified. Thank you for your patience.