Teachable incident

Temporary service disruption for selling support in Taiwan

Major Resolved View vendor source →

Teachable experienced a major incident on October 2, 2025 affecting Checkout, lasting 61d 20h. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 07:06 PM UTC
Resolved
Dec 03, 2025, 03:49 PM UTC
Duration
61d 20h
Detected by Pingoru
Oct 02, 2025, 07:06 PM UTC

Affected components

Checkout

Update timeline

  1. identified Oct 02, 2025, 07:06 PM UTC

    Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.

  2. identified Oct 13, 2025, 08:41 PM UTC

    Upate 10/13: Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.

  3. investigating Oct 13, 2025, 08:58 PM UTC

    Our team has identified the root cause of problem that is impacting our platform’s ability to support selling to students in Taiwan, and is working as quickly as possible to test and deploy a fix. We appreciate your patience and understanding.

  4. investigating Oct 17, 2025, 07:24 PM UTC

    Investigating - Our team has begun testing a fix to resolve the root cause of the problem. We're working as quickly as we can to release the fix to unblock selling support for students in Taiwan. We expect the fix to go live no later than during the week of the 27th. We appreciate your patience and understanding.

  5. monitoring Oct 27, 2025, 08:34 PM UTC

    Monitoring - Our team has successfully shipped a fix that resolves the issue impacting selling to students in Taiwan. Billing addresses in Taiwan are now fully supported again, and transactions should process as expected. We’ll continue to monitor performance closely to ensure stability.

  6. monitoring Oct 27, 2025, 08:34 PM UTC

    Our team has successfully shipped a fix that resolves the issue impacting selling to students in Taiwan. Billing addresses in Taiwan are now fully supported again, and transactions should process as expected. We’ll continue to monitor performance closely to ensure stability.

  7. resolved Dec 03, 2025, 03:49 PM UTC

    This incident has been resolved.