Teachable incident

Transaction Earnings are not being calculated properly

Teachable experienced a minor incident on January 9, 2026 affecting Monthly Payment Gateway and teachable:pay, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started: Jan 09, 2026, 03:04 PM UTC
Resolved: Jan 09, 2026, 06:22 PM UTC
Duration: 3h 18m
Detected by Pingoru: Jan 09, 2026, 03:04 PM UTC

Affected components

Monthly Payment Gatewayteachable:pay

Update timeline

investigating Jan 09, 2026, 03:04 PM UTC

We are aware of an issue impacting calculating transaction earnings, causing some transactions to report $0 in earnings. Transactions are being processed normally and the correct earnings will be resolved when we fix the issue. We are investigating the root cause and will update this status once we have identified the issue.
monitoring Jan 09, 2026, 04:05 PM UTC

A fix has been implemented and we are monitoring the results. On teachable:pay, some earnings from the last 24 hours have been delayed, but will be transferred by the end of the day.
resolved Jan 09, 2026, 06:22 PM UTC

This incident has been resolved.