Teachable incident
File upload issues with Dropbox and Google Drive
Teachable experienced a minor incident on March 3, 2025 affecting Course Building and Digital Downloads and 1 more component, lasting 37d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2025, 08:41 PM UTC
We’re investigating errors with file upload via Dropbox and Google Drive, please use one of other supported methods at this time as we diagnose the potential issue
- investigating Mar 03, 2025, 09:04 PM UTC
We're investigating reported errors with file upload via Dropbox, Google Drive, and Microsoft One Drive. Uploading files from your own device is working as expected so please use this method for file upload at this time.
- monitoring Mar 04, 2025, 03:34 PM UTC
Due to outages with our file upload integration service, FileStack, Dropbox file uploads continue to experience intermittent failures. Currently, uploading files directly from a device, Microsoft One Drive, and Google Drive is working as expected so we’re recommending these methods at this time. We’re continuing to monitor performance and will provide an update as Dropbox file upload returns to normal operations
- monitoring Mar 20, 2025, 01:47 PM UTC
Our Dropbox file upload service is currently undergoing an upgrades and will be unavailable for a short period of time. As an alternative for uploading files, we recommend utilizing the options of device upload, Microsoft One Drive, and Google Drive. We will continue to provide updates as we have a more specific timeline for the service to return to normal operations.
- resolved Apr 10, 2025, 02:16 PM UTC
This incident has been resolved. Uploading files via Dropbox should now function normally.