Teachable experienced a major incident on April 17, 2025 affecting Log In and Google SSO and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2025, 04:07 PM UTC
We are currently investigating an issue that is preventing a subset of users from logging into the platform. Affected users may see errors or experience failed login attempts when trying to access their accounts. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- identified Apr 17, 2025, 04:26 PM UTC
Workaround: If you encounter an error while trying to log in, refreshing the page should allow you to proceed. Our team is currently applying a fix, and we’ll share another update once it’s fully deployed.
- monitoring Apr 17, 2025, 04:49 PM UTC
A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.
- resolved Apr 17, 2025, 05:39 PM UTC
This incident has been resolved.