TDC Cloud Solutions incident

Vi oplever desværre i øjeblikket problemer Competella mod Teams

Minor Resolved View vendor source →

TDC Cloud Solutions experienced a minor incident on February 15, 2022 affecting Competella/PC Reception/IVR Pro, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2022, 10:21 AM UTC
Resolved
Feb 15, 2022, 11:16 AM UTC
Duration
54m
Detected by Pingoru
Feb 15, 2022, 10:21 AM UTC

Affected components

Competella/PC Reception/IVR Pro

Update timeline

  1. investigating Feb 15, 2022, 10:21 AM UTC

    Bemærk at denne driftsinformation kun omhandler produkter og services fra Cloud Solutions. Driftsinformation fra TDC Erhverv generelt kan findes på tdc.dk/driftsinformation ------------------- Vi oplever desværre i øjeblikket problemer med Competella mod Teams Vi er ved at identificere årsagen til problemet og vender tilbage med status senest klokken 13:00 Vi beklager eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are currently experiencing interruptions on Competella on Teams customers only. We are working to identify the root of the problem and will come back with status no later than 1pm We apologise for any inconveniences caused. Best regards, TDC Erhverv Cloud Support

  2. investigating Feb 15, 2022, 10:21 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 15, 2022, 11:16 AM UTC

    Vi er nu tilbage i normal drift, men fortsætter med at overvåge de berørte systemer tæt. Du kan læse mere om årsagerne dette incident i den såkaldte incident report, som vil blive publiceret, når vi har færdiggjort vores endelige undersøgelser. Vi skal igen beklage eventuelle gener, som denne hændelse måtte have medført. Har du spørgsmål til ovenstående, er du meget velkommen til at kontakte os via support.sky.tdc.dk eller på 7733 7171. Venlig hilsen TDC Erhverv Cloud Support ---------------------------- Normal operations have now been restored, but we continue to monitor the affected systems closely. You can read more about the causes of this incident in the so-called incident report, which will be published once we have concluded our final investigations. Once again we would like to apologise for any inconveniences caused by this incident. If you have questions concerning the above, you are more than welcome to contact us via support.sky.tdc.dk or by calling +45 7733 7171. Best regards, TDC Business Cloud Support