TDC Cloud Solutions incident

Vi oplever desværre i øjeblikket problemer GSM IoT

Major Resolved View vendor source →

TDC Cloud Solutions experienced a major incident on November 22, 2022 affecting IoT Connectivity, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2022, 09:00 PM UTC
Resolved
Nov 24, 2022, 01:15 AM UTC
Duration
1d 4h
Detected by Pingoru
Nov 22, 2022, 09:00 PM UTC

Affected components

IoT Connectivity

Update timeline

  1. investigating Nov 23, 2022, 09:46 AM UTC

    Bemærk at denne driftsinformation kun omhandler produkter og services fra Cloud Solutions. Driftsinformation fra TDC Erhverv generelt kan findes på tdc.dk/driftsinformation ------------------- Vi oplever desværre i øjeblikket problemer med GSM IoT Vi er ved at identificere årsagen til problemet og vi beklager eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are currently experiencing interruptions on GSM IoT We are working to identify the root of the problem and we apologise for any inconveniences caused. Best regards, TDC Erhverv Cloud Support

  2. identified Nov 24, 2022, 09:54 AM UTC

    Vi har nu identificeret årsagen til problemet og udfører i øjeblikket fejlrettelser for at genoprette normal drift. Venlig hilsen TDC Erhverv Cloud Support -------------------- We have now identified the root of the problem and are working to recreate normal operations. Best regards, TDC Business Cloud Support

  3. resolved Nov 24, 2022, 03:50 PM UTC

    Vi er nu tilbage i normal drift, men fortsætter med at overvåge de berørte systemer tæt. Du kan læse mere om årsagerne dette incident i den såkaldte incident report, som vil blive publiceret, når vi har færdiggjort vores endelige undersøgelser. Vi skal igen beklage eventuelle gener, som denne hændelse måtte have medført. Har du spørgsmål til ovenstående, er du meget velkommen til at kontakte os via support.sky.tdc.dk eller på 7733 7171. Venlig hilsen TDC Erhverv Cloud Support ---------------------------- Normal operations have now been restored, but we continue to monitor the affected systems closely. You can read more about the causes of this incident in the so-called incident report, which will be published once we have concluded our final investigations. Once again we would like to apologise for any inconveniences caused by this incident. If you have questions concerning the above, you are more than welcome to contact us via support.sky.tdc.dk or by calling +45 7733 7171. Best regards, TDC Business Cloud Support