TDC Cloud Solutions incident

Vi oplever desværre i øjeblikket problemer med kald igennem Competella PC Reception på Microsoft Teams

Minor Resolved View vendor source →

TDC Cloud Solutions experienced a minor incident on December 2, 2022 affecting Competella/PC Reception/IVR Pro, lasting 9d 19h. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2022, 12:47 PM UTC
Resolved
Dec 12, 2022, 08:40 AM UTC
Duration
9d 19h
Detected by Pingoru
Dec 02, 2022, 12:47 PM UTC

Affected components

Competella/PC Reception/IVR Pro

Update timeline

  1. investigating Dec 02, 2022, 12:47 PM UTC

    Bemærk at denne driftsinformation kun omhandler produkter og services fra Cloud Solutions. Driftsinformation fra TDC Erhverv generelt kan findes på tdc.dk/driftsinformation ------------------- Vi oplever desværre i øjeblikket problemer med kald igennem Competella PC Reception på Microsoft Teams. Vi er stadigvæk i gang ved at identificere årsagen til problemet og arbejder på højtryk for at få det løst i samarbejde med Competella. Vi beklager eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are currently experiencing problems with calls on Competella PC Reception for customers with Microsoft Teams. We are still working on identifying the root of the problem and are investigating possible solutions in collaboration with Competella. We apologize for any inconveniences caused. Best regards, TDC Erhverv Cloud Support

  2. investigating Dec 08, 2022, 08:07 AM UTC

    Vi er stadigvæk i gang ved at identificere årsagen til problemet og arbejder på højtryk for at få det løst i samarbejde med Competella. Ny status senest 09.12.2022 kl. 09.30. Vi beklager de eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are still pursuing the root of the problem with competella and will come back with a new status no later than 09.12.2022 at 9.30am We apologise for any inconveniences caused. Best regards, TDC Business Cloud Support

  3. resolved Dec 12, 2022, 08:40 AM UTC

    Vi er nu tilbage i normal drift, men fortsætter med at overvåge de berørte systemer tæt. Vi skal igen beklage eventuelle gener, som denne hændelse måtte have medført. Har du spørgsmål til ovenstående, er du meget velkommen til at kontakte os via support.sky.tdc.dk eller på 7733 7171. Venlig hilsen TDC Erhverv Cloud Support ---------------------------- Normal operations have now been restored, but we continue to monitor the affected systems closely. Once again we would like to apologise for any inconveniences caused by this incident. If you have questions concerning the above, you are more than welcome to contact us via support.sky.tdc.dk or by calling +45 7733 7171. Best regards, TDC Business Cloud Support