TDC Cloud Solutions incident
Vi oplever desværre i øjeblikket problemer med telefoni
TDC Cloud Solutions experienced a notice incident on November 10, 2023 affecting TDC Erhverv Teams and Puzzel and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2023, 09:58 AM UTC
Bemærk at denne driftsinformation kun omhandler produkter og services fra Cloud Solutions. Driftsinformation fra TDC Erhverv generelt kan findes på tdc.dk/driftsinformation ------------------- Vi oplever desværre i øjeblikket problemer med telefoni. Det påvirker kontaktcentre såsom Puzzel og Zylinc, såfremt man tager kald på Teams. Vi anbefaler at tage kald via softphone hvis muligt. Vi er ved at identificere årsagen til problemet og vender tilbage med status senest klokken 12.00. Vi beklager eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are currently experiencing interruptions on telephony. It's affecting contact centres such as Puzzel and Zylinc, if answering though Teams. We recommend answering call as softphone. We are working to identify the root of the problem and will come back with status no later than 12 PM. We apologise for any inconveniences caused. Best regards, TDC Erhverv Cloud Support
- identified Nov 10, 2023, 11:06 AM UTC
Vi er tilbage i normal drift, men vi afventer endelig klarmelding. Vi vender tilbage med ny status senest klokken 13. Venlig hilsen TDC Erhverv Cloud Support -------------------- We are now back to normal operation, but we are awaiting final confirmation. We will come back with a new status no later than 1 PM. Best regards, TDC Business Cloud Support
- resolved Nov 10, 2023, 12:00 PM UTC
Vi er nu tilbage i normal drift, og der har ikke været nye udfald den sidste time. Vi fortsætter med at overvåge de berørte systemer tæt. Du kan læse mere om årsagerne dette incident i den såkaldte incident report, som vil blive publiceret, når vi har færdiggjort vores endelige undersøgelser. Vi skal igen beklage eventuelle gener, som denne hændelse måtte have medført. Har du spørgsmål til ovenstående, er du meget velkommen til at kontakte os via support.sky.tdc.dk eller på 7733 7171. Venlig hilsen TDC Erhverv Cloud Support ---------------------------- Normal operations have now been restored, there has not been new incidents the last hour. We continue to monitor the affected systems closely. You can read more about the causes of this incident in the so-called incident report, which will be published once we have concluded our final investigations. Once again we would like to apologise for any inconveniences caused by this incident. If you have questions concerning the above, you are more than welcome to contact us via support.sky.tdc.dk or by calling +45 7733 7171. Best regards, TDC Business Cloud Support