TDC Cloud Solutions incident
Vi oplever desværre i øjeblikket problemer med telefoni
TDC Cloud Solutions experienced a notice incident on January 10, 2024 affecting TDC Erhverv Teams and Skype for Business and 1 more component, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 10, 2024, 11:15 AM UTC
Bemærk at denne driftsinformation kun omhandler produkter og services fra Cloud Solutions. Driftsinformation fra TDC Erhverv generelt kan findes på tdc.dk/driftsinformation ------------------- Vi oplever desværre i øjeblikket problemer med telefoni. Vi er ved at identificere årsagen til problemet. Vi beklager eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are currently experiencing interruptions with our telephony. We are working to identify the root of the problem. We apologise for any inconveniences caused. Best regards, TDC Erhverv Cloud Support
- investigating Jan 10, 2024, 12:29 PM UTC
Vi arbejder fortsat på at identificere årsagen til problemet og vender tilbage med ny status klokken 16:30 i dag. Vi beklager de eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are still pursuing the root of the problem and will come back with a new status no later than 4:30 PM today. We apologise for any inconveniences caused. Best regards, TDC Business Cloud Support
- identified Jan 10, 2024, 03:52 PM UTC
Vi har nu identificeret årsagen til problemet og udfører i øjeblikket fejlrettelser for at genoprette normal drift. Venlig hilsen TDC Erhverv Cloud Support -------------------- We have now identified the root of the problem and are working to recreate normal operations. Best regards, TDC Business Cloud Support
- resolved Jan 10, 2024, 04:34 PM UTC
Vi er nu tilbage i normal drift, men fortsætter med at overvåge de berørte systemer tæt. Du kan læse mere om årsagerne dette incident i den såkaldte incident report, som vil blive publiceret, når vi har færdiggjort vores endelige undersøgelser. Vi skal igen beklage eventuelle gener, som denne hændelse måtte have medført. Har du spørgsmål til ovenstående, er du meget velkommen til at kontakte os via support.sky.tdc.dk eller på 7733 7171. Venlig hilsen TDC Erhverv Cloud Support ---------------------------- Normal operations have now been restored, but we continue to monitor the affected systems closely. You can read more about the causes of this incident in the so-called incident report, which will be published once we have concluded our final investigations. Once again we would like to apologise for any inconveniences caused by this incident. If you have questions concerning the above, you are more than welcome to contact us via support.sky.tdc.dk or by calling +45 7733 7171. Best regards, TDC Business Cloud Support