TDC Cloud Solutions incident

Vi oplever desværre i øjeblikket problemer med telefoni

Minor Resolved View vendor source →

TDC Cloud Solutions experienced a minor incident on November 18, 2024 affecting TDC Erhverv Teams and Telefoni (SIP & Kredsløb) and 1 more component, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 11:40 AM UTC
Resolved
Nov 18, 2024, 03:06 PM UTC
Duration
3h 25m
Detected by Pingoru
Nov 18, 2024, 11:40 AM UTC

Affected components

TDC Erhverv TeamsTelefoni (SIP & Kredsløb)Internationale numrePuzzelZylinc NovusCompetella/PC Reception/IVR ProCompetella SaaS

Update timeline

  1. investigating Nov 18, 2024, 11:40 AM UTC

    Bemærk at denne driftsinformation kun omhandler produkter og services fra Cloud Solutions. Driftsinformation fra TDC Erhverv generelt kan findes på tdc.dk/driftsinformation ------------------- Vi oplever desværre i øjeblikket problemer med telefoni Vi er ved at identificere årsagen til problemet og vender tilbage med status senest klokken 16:00. Vi beklager eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are currently experiencing interruptions with telephony We are working to identify the root of the problem and will come back with status no later than 4 PM. We apologise for any inconveniences caused. Best regards, TDC Erhverv Cloud Support

  2. resolved Nov 18, 2024, 03:06 PM UTC

    Vi er nu tilbage i normal drift, men fortsætter med at overvåge de berørte systemer tæt. Vi skal igen beklage eventuelle gener, som denne hændelse måtte have medført. Har du spørgsmål til ovenstående, er du meget velkommen til at kontakte os via support.sky.tdc.dk eller på 7733 7171. Venlig hilsen TDC Erhverv Cloud Support ---------------------------- Normal operations have now been restored, but we continue to monitor the affected systems closely. Once again we would like to apologise for any inconveniences caused by this incident. If you have questions concerning the above, you are more than welcome to contact us via support.sky.tdc.dk or by calling +45 7733 7171. Best regards, TDC Business Cloud Support