TDC Cloud Solutions incident

Problemer med Competella i forbindelse med Teams

TDC Cloud Solutions experienced a minor incident on September 30, 2022 affecting Competella/PC Reception/IVR Pro, lasting 885d 2h. The incident has been resolved; the full update timeline is below.

Started: Sep 30, 2022, 09:05 AM UTC
Resolved: Mar 03, 2025, 12:04 PM UTC
Duration: 885d 2h
Detected by Pingoru: Sep 30, 2022, 09:05 AM UTC

Affected components

Competella/PC Reception/IVR Pro

Update timeline

investigating Sep 30, 2022, 09:05 AM UTC

Vi oplever problemer med CCD/Workgroup køer, hvor agenter der modtager kald via køen ikke kan stille kald videre. Der er ikke helt system i hvad der der virker og hvad der fejler. Nogle kan stille videre til kollegaer og andre kan ikke stille videre til hverken Teams eller Telefonnumre. Der arbejdes på problemet i samarbejde med Competella.
investigating Mar 03, 2025, 10:51 AM UTC

We are continuing to investigate this issue.
resolved Mar 03, 2025, 12:04 PM UTC

This incident has been resolved.