TDC Cloud Solutions experienced a minor incident on October 25, 2024 affecting Puzzel, lasting 129d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 25, 2024, 07:45 AM UTC
Puzzel agenter kan opleve periodiske problemer med at besvare opkald. Puzzel har identificeret fejlen og arbejder aktivt på en løsning. Vi beklager ulejligheden og takker for jeres tålmodighed. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Puzzel agents may experience intermittent issues with answering calls. Puzzel has identified the fault and is actively working on a solution. We apologize for the inconvenience and thank you for your patience.
- identified Mar 03, 2025, 10:50 AM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 03, 2025, 12:06 PM UTC
This incident has been resolved.