TDC Cloud Solutions incident

Vi oplever desværre i øjeblikket problemer med samtalekvaliteten i spidsbelastede perioder.

Notice Resolved View vendor source →

TDC Cloud Solutions experienced a notice incident on January 4, 2022, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2022, 01:28 PM UTC
Resolved
Jan 07, 2022, 02:11 PM UTC
Duration
3d
Detected by Pingoru
Jan 04, 2022, 01:28 PM UTC

Update timeline

  1. investigating Jan 04, 2022, 01:28 PM UTC

    Bemærk at denne driftsinformation kun omhandler produkter og services fra Cloud Solutions. Driftsinformation fra TDC Erhverv generelt kan findes på tdc.dk/driftsinformation ------------------- Vi oplever desværre i øjeblikket problemer med samtalekvaliteten i spidsbelastede perioder. Vi er ved at identificere årsagen til problemet og vender tilbage med status senest 06.01.2022 klokken 10.00 Vi beklager eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are currently experiencing Unfortunately, we are currently experiencing issues with call quality during peak periods. We apologise for any inconveniences caused. Best regards, TDC Erhverv Cloud Support

  2. investigating Jan 06, 2022, 02:16 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 06, 2022, 02:17 PM UTC

    Vi har nu identificeret årsagen til problemet og udfører i øjeblikket fejlrettelser for at genoprette normal drift. Vi vender tilbage med ny status senest klokken 14:00 d. 07.01.2022 Venlig hilsen TDC Erhverv Cloud Support -------------------- We have now identified the root of the problem and are working to recreate normal operations. We will come back with a new status no later than 2 pm the 7th of January Best regards, TDC Business Cloud Support

  4. resolved Jan 07, 2022, 02:11 PM UTC

    Vi er nu tilbage i normal drift, men fortsætter med at overvåge de berørte systemer tæt. Du kan læse mere om årsagerne dette incident i den såkaldte incident report, som vil blive publiceret, når vi har færdiggjort vores endelige undersøgelser. Vi skal igen beklage eventuelle gener, som denne hændelse måtte have medført. Har du spørgsmål til ovenstående, er du meget velkommen til at kontakte os via support.sky.tdc.dk eller på 7733 7171. Venlig hilsen TDC Erhverv Cloud Support ---------------------------- Normal operations have now been restored, but we continue to monitor the affected systems closely. You can read more about the causes of this incident in the so-called incident report, which will be published once we have concluded our final investigations. Once again we would like to apologise for any inconveniences caused by this incident. If you have questions concerning the above, you are more than welcome to contact us via support.sky.tdc.dk or by calling +45 7733 7171. Best regards, TDC Business Cloud Support