TDC Cloud Solutions incident
Vi oplever desværre i øjeblikket problemer med kald igennem Competella på Microsoft Teams
TDC Cloud Solutions experienced a minor incident on February 16, 2022 affecting Competella/PC Reception/IVR Pro, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 16, 2022, 08:06 AM UTC
Bemærk at denne driftsinformation kun omhandler produkter og services fra Cloud Solutions. Driftsinformation fra TDC Erhverv generelt kan findes på tdc.dk/driftsinformation ------------------- Vi oplever desværre i øjeblikket problemer med kald igennem Competella på Microsoft Teams Vi er ved at identificere årsagen til problemet og vender tilbage med status senest klokken 10:30 Vi beklager eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are currently experiencing interruptions on med callls on Competella for Vustomers with Microsoft Teams We are working to identify the root of the problem and will come back with status no later than 10.30 We apologise for any inconveniences caused. Best regards, TDC Erhverv Cloud Support
- identified Feb 16, 2022, 09:31 AM UTC
Vi har nu identificeret årsagen til problemet og udfører i øjeblikket fejlrettelser for at genoprette normal drift. Vi vender tilbage med ny status senest klokken 14:00 i dag. Venlig hilsen TDC Erhverv Cloud Support -------------------- We have now identified the root of the problem and are working to recreate normal operations. We will come back with a new status no later than 14:00 today. Best regards, TDC Business Cloud Support
- resolved Feb 16, 2022, 11:56 AM UTC
Vi er nu tilbage i normal drift, men fortsætter med at overvåge de berørte systemer tæt. Du kan læse mere om årsagerne dette incident i den såkaldte incident report, som vil blive publiceret, når vi har færdiggjort vores endelige undersøgelser. Vi skal igen beklage eventuelle gener, som denne hændelse måtte have medført. Har du spørgsmål til ovenstående, er du meget velkommen til at kontakte os via support.sky.tdc.dk eller på 7733 7171. Venlig hilsen TDC Erhverv Cloud Support ---------------------------- Normal operations have now been restored, but we continue to monitor the affected systems closely. You can read more about the causes of this incident in the so-called incident report, which will be published once we have concluded our final investigations. Once again we would like to apologise for any inconveniences caused by this incident. If you have questions concerning the above, you are more than welcome to contact us via support.sky.tdc.dk or by calling +45 7733 7171. Best regards, TDC Business Cloud Support