TDC Cloud Solutions incident

Vi oplever desværre i øjeblikket problemer med søgning via Zylinc webclient

Notice Resolved View vendor source →

TDC Cloud Solutions experienced a notice incident on May 6, 2022 affecting Zylinc Novus, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
May 06, 2022, 09:58 AM UTC
Resolved
May 09, 2022, 07:53 AM UTC
Duration
2d 21h
Detected by Pingoru
May 06, 2022, 09:58 AM UTC

Affected components

Zylinc Novus

Update timeline

  1. investigating May 06, 2022, 09:58 AM UTC

    Bemærk at denne driftsinformation kun omhandler produkter og services fra Cloud Solutions. Driftsinformation fra TDC Erhverv generelt kan findes på tdc.dk/driftsinformation ------------------- Vi oplever pt. problemer med søgning via web klienten og for mange resultater, den midlertidige løsning er og specificere sin søgning yderligere. Fejlen er meldt til Zylinc, som arbejder på at løse det, men desværre er der ingen ETR. Vi beklager eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are currently experiencing problems with search via the web client, wich results in to many hits. The current workaround is to make search entries more specific The error has been reported to Zylinc, wich are investigating the issue but we unfortunately have no ETR yet. We apologise for any inconveniences caused. Best regards, TDC Erhverv Cloud Support

  2. identified May 09, 2022, 06:51 AM UTC

    Vi har nu identificeret årsagen til problemet og udfører i øjeblikket fejlrettelser for at genoprette normal drift. Vi vender tilbage med ny status senest klokken 10:00 i dag. Venlig hilsen TDC Erhverv Cloud Support -------------------- We have now identified the root of the problem and are working to recreate normal operations. We will come back with a new status no later than 10:00 today. Best regards, TDC Business Cloud Support

  3. resolved May 09, 2022, 07:53 AM UTC

    Vi er nu tilbage i normal drift, men fortsætter med at overvåge de berørte systemer tæt. Vi skal igen beklage eventuelle gener, som denne hændelse måtte have medført. Har du spørgsmål til ovenstående, er du meget velkommen til at kontakte os via support.sky.tdc.dk eller på 7733 7171. Venlig hilsen TDC Erhverv Cloud Support ---------------------------- Normal operations have now been restored, but we continue to monitor the affected systems closely. Once again we would like to apologise for any inconveniences caused by this incident. If you have questions concerning the above, you are more than welcome to contact us via support.sky.tdc.dk or by calling +45 7733 7171. Best regards, TDC Business Cloud Support