TDC Cloud Solutions incident

Udfordringer med opkald fra VoLTE og Mobil data

Major Resolved View vendor source →

TDC Cloud Solutions experienced a major incident on September 20, 2022 affecting Mobil, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2022, 07:14 AM UTC
Resolved
Sep 20, 2022, 10:02 AM UTC
Duration
2h 47m
Detected by Pingoru
Sep 20, 2022, 07:14 AM UTC

Affected components

Mobil

Update timeline

  1. identified Sep 20, 2022, 07:14 AM UTC

    Kære kunde, Der kan forekomme tavse opkald ved opkalds forsøg fra VoLTE. Der kan forekomme problemer på følgende mobil data teknologier: 2G/3G/4G/5G data Det er en fejl på selve TDC netværket, så vi henviser til TDC driftsinformation: https://erhvervkundeservice.tdc.dk/arkiv/info/details?fas_id=20220920-002199&issue_type=aktuelle%20fejl Dear customer, Silent calls may occur when calling from VoLTE. Problems may occur on the following mobile data technologies: 2G/3G/4G/5G data It is an error on the TDC network itself, so we refer to TDC operating information: https://erhvervkundeservice.tdc.dk/arkiv/info/details?fas_id=20220920-002199&issue_type=aktuelle%20fejl TDC Erhverv Cloud Support

  2. identified Sep 20, 2022, 08:53 AM UTC

    Kære kunde, Problemet med mobildata skulle gerne være løst, men der kan stadig opleves tavse kald. Der fejlrettes fortsat. Dear customer, The issue with mobile data is resolved, but silent calls may still occur. We are working to correct this. TDC Erhverv Cloud Support

  3. resolved Sep 20, 2022, 10:02 AM UTC

    Kære kunde, Fejlen skulle nu være løst, og trafikken er normaliseret. Vi beklager de gener det måtte have haft. Dear customer, The error have been resolved and traffic has returned to normal. We apologize for any inconvenience this may have caused. TDC Erhverv Cloud Support