TDC Cloud Solutions Outage History

TDC Cloud Solutions degraded · 1 active incident View live status →

TDC Cloud Solutions had 3 outages in the last 2 years totaling 3101h 7m of downtime — averaging 0.1 incidents per month.

There were 3 TDC Cloud Solutions outages since October 21, 2024 totaling 3101h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sky.tdc.dk

Major June 3, 2025

Vi oplever desværre i øjeblikket problemer med telefoni

Detected by Pingoru
Jun 03, 2025, 10:34 AM UTC
Resolved
Jun 03, 2025, 10:52 AM UTC
Duration
17m
Affected: TDC Erhverv TeamsTelefoni (SIP & Kredsløb)Internationale numrePuzzelZylinc Novus
Timeline · 2 updates
  1. investigating Jun 03, 2025, 10:34 AM UTC

    Bemærk at denne driftsinformation kun omhandler produkter og services fra Cloud Solutions. Driftsinformation fra TDC Erhverv generelt kan findes på tdc.dk/driftsinformation ------------------- Vi oplever desværre i øjeblikket problemer med telefoni. Vi er ved at identificere årsagen til problemet og vender tilbage med mere status senest klokken 13:00. Vi beklager eventuelle gener, som forstyrrelserne måtte medføre for jer. Venlig hilsen TDC Erhverv Cloud Support ----------------------------- We are currently experiencing telefony interruptions. We are working to identify the root of the problem and will come back with updated status no later than 1:00 PM. We apologise for any inconveniences caused. Best regards, TDC Erhverv Cloud Support

  2. resolved Jun 03, 2025, 10:52 AM UTC

    Vi er nu tilbage i normal drift, men fortsætter med at overvåge de berørte systemer tæt. Vi skal igen beklage eventuelle gener, som denne hændelse måtte have medført. Har du spørgsmål til ovenstående, er du meget velkommen til at kontakte os via support.sky.tdc.dk eller på 7733 7171. Venlig hilsen TDC Erhverv Cloud Support ---------------------------- Normal operations have now been restored, but we continue to monitor the affected systems closely. Once again we would like to apologise for any inconveniences caused by this incident. If you have questions concerning the above, you are more than welcome to contact us via support.sky.tdc.dk or by calling +45 7733 7171. Best regards, TDC Business Cloud Support

Read the full incident report →

Minor October 25, 2024

Service Status: Puzzel

Detected by Pingoru
Oct 25, 2024, 07:45 AM UTC
Resolved
Mar 03, 2025, 12:06 PM UTC
Duration
129d 4h
Affected: Puzzel
Timeline · 3 updates
  1. identified Oct 25, 2024, 07:45 AM UTC

    Puzzel agenter kan opleve periodiske problemer med at besvare opkald. Puzzel har identificeret fejlen og arbejder aktivt på en løsning. Vi beklager ulejligheden og takker for jeres tålmodighed. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Puzzel agents may experience intermittent issues with answering calls. Puzzel has identified the fault and is actively working on a solution. We apologize for the inconvenience and thank you for your patience.

  2. identified Mar 03, 2025, 10:50 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 03, 2025, 12:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2024

Zylinc udfordringer /Zylinc challenges

Detected by Pingoru
Oct 21, 2024, 07:39 AM UTC
Resolved
Oct 21, 2024, 08:09 AM UTC
Duration
29m
Affected: Zylinc Novus
Timeline · 3 updates
  1. investigating Oct 21, 2024, 07:39 AM UTC

    Kære kunde. Vi har modtager informationer fra Zylinc at de oplever nogle udforinger på telefoni de er i fuld gang med at undersøge årsagen, så dette kan blive rettet hurtigst muligt. Vi afventer i øjeblikket svar fra Zylinc på en status. Vi beklager beklager de gener dette måtte medføre. Med venlig hilsen TDC Cloud ---- Dear customer. We have received information from Zylinc that they are experiencing some problems on the telephone, they are in the process of investigating the cause, so that this can be corrected as soon as possible. We are currently awaiting a response from Zylinc on a status. We apologize for any inconvenience this may cause. Kind regards TDC Cloud

  2. investigating Oct 21, 2024, 08:08 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 21, 2024, 08:09 AM UTC

    This incident has been resolved.

Read the full incident report →