TCI had 4 outages in the last 2 years totaling 9h 3m of downtime — averaging 0.2 incidents per month.
There were 4 TCI outages since October 20, 2025 totaling 9h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
At 9:12am PST, we identified an issue which led to the application being unavailable for approximately 14 minutes. Our software team has identified the root cause and will be implementing safeguards to prevent this type of disruption from occurring in the future.
At 10am PST, we identified an issue which led to approximately 4 minutes of time when the application was unavailable. Our software team has identified the root cause and will be implementing safeguards to prevent this type of disruption from occurring in the future.
Some users are experiencing issues with Single Sign On. We are actively looking into this issue and will provide an update shortly.
All Single Sign-On Issues have been resolved. The root cause was identified, and no further disruption is expected.
TCI is currently experiencing slow loading times due to disruption with Amazon Web Services. We apologize for the inconvenience.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.