tawk.to experienced a minor incident on March 23, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 23, 2021, 03:31 PM UTC
Mar 23 , 15:31 UTC Resolved - We identified the issue with one of our database clusters handling visitors. The issue has been resolved and additional capacity has been added to aid in clearing of the backlog. We're continuing to monitor the database. Mar 23 , 14:49 UTC Identified - We've identified the issue and have partially restored service. Some widgets may still experience issues loading. We will provide an update by Tuesday, 2021-03-23 15:30 UTC Mar 23 , 13:46 UTC Investigating - We noticed that something has gone wrong We will provide an update by Tuesday, 2021-03-23 15:00 UTC