tawk.to incident

Duplicate ticket notification

Minor Resolved View vendor source →

tawk.to experienced a minor incident on March 17, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2021, 01:58 PM UTC
Resolved
Mar 17, 2021, 01:58 PM UTC
Duration
—
Detected by Pingoru
Mar 17, 2021, 01:58 PM UTC

Update timeline

  1. resolved Mar 17, 2021, 01:58 PM UTC

    Mar 17 , 13:58 UTC Resolved - We have fixed the issue. Ticket processing is restored. Mar 17 , 12:48 UTC Identified - We notice that recent changes to ticket processing introduce new bug which causes duplicated ticket notification email to be sent. We have temporarily disabled processing of tickets and sending of ticket notification email. We will provide an update by Wednesday, 2021-03-17 14:00 UTC