tawk.to incident

Unable to load Dashboard, Widget, and Knowledge Base

Critical Resolved View vendor source →

tawk.to experienced a critical incident on November 18, 2025 affecting Website and Dashboard and 1 more component, lasting 7h 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:11 PM UTC
Resolved
Nov 18, 2025, 07:28 PM UTC
Duration
7h 16m
Detected by Pingoru
Nov 18, 2025, 12:11 PM UTC

Affected components

WebsiteDashboardWidgetHosted Pages

Update timeline

  1. identified Nov 18, 2025, 12:11 PM UTC

    The source of the failure has been identified as an issue with our upstream provider We are closely monitoring the incident and taking steps to resolve it

  2. identified Nov 18, 2025, 04:38 PM UTC

    We are seeing traffic recovering, some user might not be able to load the website while we are closely monitoring the incident

  3. resolved Nov 19, 2025, 12:22 AM UTC

    This incident has been resolved.