tawk.to incident

Service management grid fail-over

Major Resolved View vendor source →

tawk.to experienced a major incident on November 11, 2020 affecting Dashboard and Widget, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2020, 09:42 PM UTC
Resolved
Nov 11, 2020, 09:42 PM UTC
Duration
—
Detected by Pingoru
Nov 11, 2020, 09:42 PM UTC

Affected components

DashboardWidget

Update timeline

  1. resolved Nov 11, 2020, 09:42 PM UTC

    Due to a localized issue in our service management grid at 20:47 UTC a large scale systems fail-over occurred. Recovery was reached at 20:49 UTC. Degraded performance was observed till 20:55 while systems fully failed over