tawk.to experienced a critical incident on March 16, 2021 affecting Widget, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 16, 2021, 08:30 AM UTC
We are currently investigating ongoing issue of widget failing to load. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2021-03-16 09:00 UTC
- identified Mar 16, 2021, 08:53 AM UTC
We are experiencing Distributed Denial of Service. We have taken steps to mitigate the DDOS attack. During this period widget service might experience degraded performance.
- monitoring Mar 16, 2021, 08:54 AM UTC
We will continue monitor to DDOS mitigation solution. We will provide an update by Tuesday, 2021-03-16 09:30 UTC
- monitoring Mar 16, 2021, 09:31 AM UTC
We are continuing to monitor for any further issues. We will provide an update by Tuesday, 2021-03-16 10:30 UTC
- monitoring Mar 16, 2021, 09:31 AM UTC
We are continuing to monitor for any further issues. We will provide an update by Tuesday, 2021-03-16 10:30 UTC
- resolved Mar 16, 2021, 10:37 AM UTC
This incident has been resolved.