tawk.to experienced a minor incident on March 17, 2021 affecting Ticketing, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Ticketing
Update timeline
- identified Mar 17, 2021, 12:48 PM UTC
We notice that recent changes to ticket processing introduce new bug which causes duplicated ticket notification email to be sent. We have temporarily disabled processing of tickets and sending of ticket notification email. We will provide an update by Wednesday, 2021-03-17 14:00 UTC
- resolved Mar 17, 2021, 01:58 PM UTC
We have fixed the issue. Ticket processing is restored.