tawk.to incident

Widget outage

Major Resolved View vendor source →

tawk.to experienced a major incident on August 2, 2021 affecting Widget, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2021, 06:20 PM UTC
Resolved
Aug 02, 2021, 07:40 PM UTC
Duration
1h 19m
Detected by Pingoru
Aug 02, 2021, 06:20 PM UTC

Affected components

Widget

Update timeline

  1. investigating Aug 02, 2021, 06:46 PM UTC

    We were experiencing a major outage on the live chat widget due to a DDOS attack on the widget API server We are currently investigating this issue.

  2. monitoring Aug 02, 2021, 07:02 PM UTC

    The issue is resolved and live chat was fully restored

  3. resolved Aug 02, 2021, 07:40 PM UTC

    This incident has been resolved.