tawk.to incident

Widget outage

Major Resolved View vendor source →

tawk.to experienced a major incident on November 22, 2021 affecting Widget, lasting 10h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2021, 01:30 PM UTC
Resolved
Nov 23, 2021, 12:17 AM UTC
Duration
10h 47m
Detected by Pingoru
Nov 22, 2021, 01:30 PM UTC

Affected components

Widget

Update timeline

  1. investigating Nov 22, 2021, 01:30 PM UTC

    We are currently investigating this issue.

  2. identified Nov 22, 2021, 01:55 PM UTC

    We've identified an issue with one of our databases and are applying a fix

  3. monitoring Nov 22, 2021, 01:59 PM UTC

    We've applied a fix and will continue to monitor the database

  4. monitoring Nov 22, 2021, 06:16 PM UTC

    We've found an issue and are resolving it.

  5. monitoring Nov 22, 2021, 06:46 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 23, 2021, 12:17 AM UTC

    This incident has been resolved.