tawk.to incident

Widget Outage

Major Resolved View vendor source →

tawk.to experienced a major incident on November 4, 2022 affecting Widget, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2022, 06:56 PM UTC
Resolved
Nov 04, 2022, 07:26 PM UTC
Duration
29m
Detected by Pingoru
Nov 04, 2022, 06:56 PM UTC

Affected components

Widget

Update timeline

  1. monitoring Nov 04, 2022, 06:56 PM UTC

    At 18:28 UTC, we noticed elevated error rates on backend services, which was caused by one of our databases going down. We have restored the database, services are recovering. We will continue monitoring the issue.

  2. monitoring Nov 04, 2022, 07:25 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 04, 2022, 07:26 PM UTC

    This incident has been resolved.