tawk.to experienced a notice incident on March 23, 2021 affecting Widget, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Widget
Update timeline
- investigating Mar 23, 2021, 01:46 PM UTC
We noticed that something has gone wrong We will provide an update by Tuesday, 2021-03-23 15:00 UTC
- identified Mar 23, 2021, 02:49 PM UTC
We've identified the issue and have partially restored service. Some widgets may still experience issues loading. We will provide an update by Tuesday, 2021-03-23 15:30 UTC
- resolved Mar 23, 2021, 03:31 PM UTC
We identified the issue with one of our database clusters handling visitors. The issue has been resolved and additional capacity has been added to aid in clearing of the backlog. We're continuing to monitor the database.