Taulia incident

Email Notification Delay - Affecting North America Instance

Taulia experienced a minor incident on August 5, 2019 affecting Web Portal, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started: Aug 05, 2019, 06:59 PM UTC
Resolved: Aug 05, 2019, 08:49 PM UTC
Duration: 1h 50m
Detected by Pingoru: Aug 05, 2019, 06:59 PM UTC

Affected components

Web Portal

Update timeline

investigating Aug 05, 2019, 06:59 PM UTC

WHAT IS HAPPENING: We are experiencing a delay in our email notifications being sent in our North American platform. We are working quickly to resolve the issue. WHAT IS AFFECTED: You may not be receiving email notifications if you are a user in our North American platform. WHAT IS THE STATUS: Our engineering team is working quickly to resolve the issue and have identified the cause. We should be close to reaching a resolution.
resolved Aug 05, 2019, 08:49 PM UTC

This incident has been resolved and our outgoing emails in our NA instance are now sending at normal speeds.