Taulia incident

NA1PRD web portal is inaccessible for some users.

Minor Resolved View vendor source →

Taulia experienced a minor incident on August 28, 2019 affecting Web Portal, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2019, 12:40 PM UTC
Resolved
Aug 28, 2019, 04:30 PM UTC
Duration
3h 49m
Detected by Pingoru
Aug 28, 2019, 12:40 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Aug 28, 2019, 12:40 PM UTC

    WHAT IS HAPPENING: Some users are experiencing slowness or “timeout” error when accessing the NA1 (login.taulia.com) platform. WHAT IS AFFECTED: NA1 (login.taulia.com) platform only. WHAT IS THE STATUS: Our engineers are working quickly to restore normal functionality. Thank you for your patience. Updates will be posted here to communicate progress and confirm resolution.

  2. monitoring Aug 28, 2019, 03:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2019, 04:30 PM UTC

    From around 11:00 to 15:00 UTC the na1prd portal was experiencing intermittent slow response times. This affected both buyer & supplier users on the portal as well as internal platform admin users. We were able to trace the root cause of the problem to branch permissions being enabled for a customer, which caused a higher-than-normal volume of long-running database queries. We disabled that feature for the customer and the portal response times returned to normal.