Taulia incident

NA1PRD UI Portal is Inaccessible to Buyers & Suppliers

Critical Resolved View vendor source →

Taulia experienced a critical incident on September 18, 2019 affecting Web Portal and XMLRPC, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2019, 08:30 PM UTC
Resolved
Sep 18, 2019, 11:48 PM UTC
Duration
3h 18m
Detected by Pingoru
Sep 18, 2019, 08:30 PM UTC

Affected components

Web PortalXMLRPC

Update timeline

  1. investigating Sep 18, 2019, 08:30 PM UTC

    WHAT IS HAPPENING: Taulia Portal on na1prd is experiencing an outage. WHAT IS AFFECTED: NA1Prd Portal WHAT IS THE STATUS: Our engineers are working quickly to restore normal functionality. Thank you for your patience. Updates will be posted here to communicate progress and confirm resolution.

  2. monitoring Sep 18, 2019, 08:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Sep 18, 2019, 08:54 PM UTC

    We are currently investigating this issue.

  4. identified Sep 18, 2019, 09:11 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Sep 18, 2019, 09:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 18, 2019, 11:48 PM UTC

    This incident has been resolved.