Taulia incident

EU1PRD Portal is down

Critical Resolved View vendor source →

Taulia experienced a critical incident on April 8, 2020 affecting Web Portal and XMLRPC and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2020, 04:04 PM UTC
Resolved
Apr 08, 2020, 04:24 PM UTC
Duration
19m
Detected by Pingoru
Apr 08, 2020, 04:04 PM UTC

Affected components

Web PortalXMLRPCAnyERPeFile/eSend

Update timeline

  1. investigating Apr 08, 2020, 04:04 PM UTC

    WHAT IS HAPPENING: Users are not able to access EU1PRD. WHAT IS AFFECTED: EU1PRD platform is affected. WHAT IS THE STATUS: Our operations team is actively investigating the cause of the issue and working to restore full functionality. We will be posting frequent updates here.

  2. investigating Apr 08, 2020, 04:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 08, 2020, 04:24 PM UTC

    We restored functionality to the EU1PRD Portal around 9:15 am PST. We apologize for the inconvenience, we will continue to monitor the portal to ensure functionality is fully restored.