Taulia incident

EU1PRD Portal is down

Critical Resolved View vendor source →

Taulia experienced a critical incident on April 1, 2021 affecting Web Portal and XMLRPC and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2021, 04:05 PM UTC
Resolved
Apr 01, 2021, 05:45 PM UTC
Duration
1h 40m
Detected by Pingoru
Apr 01, 2021, 04:05 PM UTC

Affected components

Web PortalXMLRPCAnyERPeFile/eSend

Update timeline

  1. investigating Apr 01, 2021, 04:05 PM UTC

    WHAT IS HAPPENING: Users are not able to access EU1PRD. WHAT IS AFFECTED: EU1PRD platform is affected. WHAT IS THE STATUS: Our operations team is actively investigating the cause of the issue and working to restore full functionality. We will be posting frequent updates here.

  2. identified Apr 01, 2021, 04:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 01, 2021, 05:45 PM UTC

    This incident has been resolved.