Targetprocess incident

Issue with Email Notifications about Comments containing Attachments

Targetprocess experienced a minor incident on October 16, 2024 affecting APAC cluster and EU cluster and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started: Oct 16, 2024, 01:27 PM UTC
Resolved: Oct 16, 2024, 02:55 PM UTC
Duration: 1h 28m
Detected by Pingoru: Oct 16, 2024, 01:27 PM UTC

Affected components

APAC clusterEU clusterUS clusterEU2 clusterUS2 cluster

Update timeline

investigating Oct 16, 2024, 01:27 PM UTC

Starting from October 10 email notifications about new Comments and Mentions aren't delivered if they contain attachments. We are working on the fix of this issue.
monitoring Oct 16, 2024, 01:45 PM UTC

A fix has been implemented and we are monitoring the results. All new email notifications about new comments should be delivered.
resolved Oct 16, 2024, 02:55 PM UTC

This incident has been resolved.