Frontdoor Authentication disruption - US region

Update timeline

1. investigating Feb 05, 2025, 02:22 PM UTC

   We are currently investigating this issue.

2. investigating Feb 05, 2025, 03:04 PM UTC

   We are investigating latency on Frontdoor.apptio.com. During this time, you may experience issues logging into environments through Frontdoor.

3. investigating Feb 05, 2025, 04:03 PM UTC

   Apptio continues to investigate the frontdoor.apptio.com login issue. As of now, there is no ETA on when Frontdoor will be accessible. We will continue to provide updates on status.

4. investigating Feb 05, 2025, 04:56 PM UTC

   Apptio continues to investigate the frontdoor.apptio.com login issue. As of now, there is no ETA on when Frontdoor will be accessible. Access Administration will not be accessible at this time. We will continue to provide updates on status.

5. investigating Feb 05, 2025, 05:38 PM UTC

   Apptio continues to investigate the frontdoor.apptio.com login issue. As of now, there is no ETA on when Frontdoor will be accessible. Access Administration will not be accessible at this time. We will continue to provide updates on status.

6. investigating Feb 05, 2025, 06:39 PM UTC

   Apptio continues to investigate the issues with frontdoor.apptio.com. We are attempting to allow access to applications from Frontdoor while Access Administration remains unavailable. There may still be intermittent access issues. We will continue to provide updates on status.

7. investigating Feb 05, 2025, 07:57 PM UTC

   Apptio continues to investigate the issue with frontdoor.apptio.com. We are attempting to maintain access to applications through Frontdoor while Access Administration remains unavailable. There may still be intermittent access issues. We will continue to provide updates on status.

8. investigating Feb 05, 2025, 08:56 PM UTC

   Apptio continues to investigate the issue with frontdoor.apptio.com. We are attempting to maintain access to applications through Frontdoor while Access Administration remains unavailable. There may still be intermittent access issues. We will continue to provide updates on status.

9. investigating Feb 05, 2025, 09:10 PM UTC

   Apptio continues to investigate intermittent access issues with frontdoor.apptio.com. Access to applications managed by Frontdoor will intermittently be interrupted. We will continue to provide updates on status.

10. investigating Feb 05, 2025, 10:06 PM UTC

    Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.

11. investigating Feb 05, 2025, 11:09 PM UTC

    Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.

12. investigating Feb 06, 2025, 12:10 AM UTC

    Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.

13. investigating Feb 06, 2025, 12:13 AM UTC

    Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.

14. investigating Feb 06, 2025, 01:19 AM UTC

    Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.

15. investigating Feb 06, 2025, 02:18 AM UTC

    Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.

16. investigating Feb 06, 2025, 03:14 AM UTC

    Apptio continues to investigate an issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.

17. investigating Feb 06, 2025, 03:29 AM UTC

    We are actively working with AWS Engineering to troubleshoot the issues we have encountered with Frontdoor. We will continue to provide updates on status.

18. investigating Feb 06, 2025, 05:43 AM UTC

    Apptio Engineering is working with Amazon AWS support to resolve the access issues with frontdoor.apptio.com. We will provide updates through the evening or until the issue is resolved.

19. investigating Feb 06, 2025, 06:56 AM UTC

    We are continuing to investigate this issue.

20. investigating Feb 06, 2025, 08:53 AM UTC

    Apptio Engineering is still working with Amazon AWS support to resolve the access issues with frontdoor.apptio.com. We will provide updates until the issue is resolved.

21. investigating Feb 06, 2025, 10:37 AM UTC

    Apptio continues to investigate the issue with frontdoor.apptio.com that is causing access to applications managed by Frontdoor to intermittently be interrupted. We will continue to provide status updates.

22. monitoring Feb 06, 2025, 10:44 AM UTC

    The issue has been identified by our engineering team and the fix is being implemented. We are monitoring the status further.

23. monitoring Feb 06, 2025, 11:01 AM UTC

    A fix has now been deployed by our engineering team, which appears to have resolved the issue. We continue to monitor the results.

24. monitoring Feb 06, 2025, 12:58 PM UTC

    The issue appears to remain resolved, we are continuing to monitor for any further issues.

25. resolved Feb 06, 2025, 02:56 PM UTC

    This incident has been resolved, all systems should now be operational.