TapClicks is currently experiencing a major incident affecting TapAnalytics/TapReports, which began 1d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Oct 19, 2026, 02:22 PM UTC
Approximately 25% of our data load processes failed this morning due to an infrastructure configuration change. We have resolved the issue and are currently re-running the failed data loads. We are also evaluating the impact on scheduled reports and will resend any affected reports as soon as the data loads complete. We apologize for the inconvenience and appreciate your patience.
- identified Oct 19, 2026, 05:54 PM UTC
The failed data loads have all been restarted and we are monitoring. Once they complete, we will be able to start resending impacted scheduled reports.
- identified Oct 20, 2026, 03:51 AM UTC
Impacted scheduled reports are now being resent for all instances whose data load has completed. We will provide another update in the morning. Thank you for your patience.