Tangoe Mobile experienced a major incident on September 1, 2020 affecting Tangoe Mobile Portal, lasting 12h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2020, 02:14 PM UTC
Tangoe Mobile is currently experiencing application latency. Technical teams are investigating presently to resolve and restore full service as expediently as possible. Updates will follow as available.
- investigating Sep 01, 2020, 03:12 PM UTC
The system may also be experiencing 500 errors. The teams are actively researching this issue.
- monitoring Sep 01, 2020, 03:23 PM UTC
System stability has resumed and we are actively monitoring the health of the system.
- investigating Sep 01, 2020, 05:08 PM UTC
The Tangoe Mobile application is still experiencing intermittent service. Technical teams are actively investigating this issue to restore full service as soon as possible.
- monitoring Sep 01, 2020, 06:49 PM UTC
System stability has resumed and we are actively monitoring the health of the system.
- resolved Sep 01, 2020, 08:58 PM UTC
This incident has been resolved.