Tangoe Mobile experienced a minor incident on January 24, 2022 affecting Tangoe Mobile Portal, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Tangoe Mobile Portal
Update timeline
- identified Jan 24, 2022, 04:03 PM UTC
We have received reports of some application latency on the Tangoe Mobile application. Technical teams are investigating to resolve and restore full service as expediently as possible. Updates will follow as available.
- monitoring Jan 24, 2022, 04:20 PM UTC
We have found high CPU usage and DB locks associated with a very large number of automated jobs. This is resulting in occasional timeout errors. We are continuing to monitor should further issues arise.
- resolved Jan 24, 2022, 08:20 PM UTC
This incident has been resolved.