Tangoe Mobile incident

Tangoe SFTP and eft.tangoe.com Notification - November 17th

Tangoe Mobile experienced a notice incident on November 17, 2022 affecting Tangoe Mobile Portal and Tangoe Custom Solutions Portals and 1 more component, lasting 21h 11m. The incident has been resolved; the full update timeline is below.

Started: Nov 17, 2022, 03:26 PM UTC
Resolved: Nov 18, 2022, 12:37 PM UTC
Duration: 21h 11m
Detected by Pingoru: Nov 17, 2022, 03:26 PM UTC

Affected components

Tangoe Mobile PortalTangoe Custom Solutions PortalsTangoe CRM (née Bluefish CRM)Helpdesk Services

Update timeline

investigating Nov 17, 2022, 03:26 PM UTC

Tangoe is currently experiencing an issue with our secure file transfer protocol (SFTP) servers and eft.tangoe.com. IT is actively investigating to resolve and restore full service as expediently as possible.
resolved Nov 18, 2022, 12:37 PM UTC

Tangoe has resolved the issues with our secure file transfer protocol (SFTP) servers and eft.tangoe.com. We sincerely apologize for any inconvenience and appreciate your understanding. We continue to prioritize to scale our networking, security, and infrastructure to limit any disruptions and we know your success depends on Tangoe. Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs with our industry leading technology and services.