Tangoe Mobile experienced a major incident on January 27, 2023 affecting Tangoe Mobile Portal and Tangoe Custom Solutions Portals and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jan 27, 2023, 04:59 PM UTC
Earlier today users began reporting an issue in the application where upgrade devices were not showing to any of the users. The team immediately began an investigation this is now resolved. Device Upgrade is successfully being created again. We are currently researching the issue further and a formal root cause analysis is being prepared. This will be available to you within 10 business days. We sincerely apologize for any inconvenience and appreciate your understanding. We continue to prioritize to limit any disruptions and we know your success depends on Tangoe. Thank you for selecting us as your provider to manage your telecommunications services and expenses in our enterprise technology environment. Sincerely, IT Production Support [email protected]