Tangoe Mobile incident

Tangoe Mobile Maintenance Window - EXTENDED UNTIL May 21st 10:50 AM Eastern

Notice Resolved View vendor source →

Tangoe Mobile experienced a notice incident on May 21, 2023 affecting Tangoe Mobile Portal and Tangoe Custom Solutions Portals and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 21, 2023, 04:11 PM UTC
Resolved
May 21, 2023, 04:11 PM UTC
Duration
—
Detected by Pingoru
May 21, 2023, 04:11 PM UTC

Affected components

Tangoe Mobile PortalTangoe Custom Solutions PortalsTangoe CRM (née Bluefish CRM)Helpdesk Services

Update timeline

  1. resolved May 21, 2023, 04:11 PM UTC

    The Tangoe Monthly Maintenance window unexpectedly ran over and systems were fully restored as of 10:50 AM Eastern. Please disregard the scheduled maintenance complete notification sent at 6:00 AM Eastern. Any scheduled jobs set to be run prior to 10:50 AM Eastern will need to be reprocessed. The Tangoe Mobile API connections are also now restored. We are currently researching this issue and a formal root cause analysis is being prepared. This will be available within 10 business days. We sincerely apologize for any inconvenience and appreciate your understanding. We continue to prioritize to scale our networking, security, and infrastructure to limit any disruptions and we know your success depends on Tangoe.