Tangoe Mobile experienced a minor incident on June 13, 2023 affecting Tangoe Mobile Portal and Tangoe Custom Solutions Portals and 1 more component, lasting 4h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2023, 08:44 PM UTC
We have received reports of some application latency on the Tangoe Mobile application. At 3:08 PM Eastern the AWS US-EAST-1 Region noted increased error rates with some users, including Tangoe, experiencing latency/service issues. As of 4:14 PM Eastern, AWS has identified the root cause of errors and are actively working to resolve this issue. Additional updates to follow.
- resolved Jun 13, 2023, 11:53 PM UTC
Many AWS services are now fully recovered and marked Resolved on this event. AWS customers began experiencing errors and latencies with multiple AWS services in the US-EAST-1 Region beginning at 2:49 PM Eastern. Their engineering teams were immediately engaged and began investigating. They quickly narrowed down the root cause to be an issue with a subsystem responsible for capacity management for AWS Lambda, which caused errors directly for customers (including through API Gateway) and indirectly through the use by other AWS services.