Tangoe Mobile incident

Tangoe SFTP and eft.tangoe.com Notification - November 13th

Minor Resolved View vendor source →

Tangoe Mobile experienced a minor incident on November 13, 2023 affecting Tangoe Mobile Portal and Tangoe Custom Solutions Portals and 1 more component, lasting 14h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2023, 10:31 PM UTC
Resolved
Nov 14, 2023, 12:34 PM UTC
Duration
14h 3m
Detected by Pingoru
Nov 13, 2023, 10:31 PM UTC

Affected components

Tangoe Mobile PortalTangoe Custom Solutions PortalsTangoe CRM (née Bluefish CRM)Helpdesk Services

Update timeline

  1. investigating Nov 13, 2023, 10:31 PM UTC

    Tangoe is currently experiencing an issue with our secure file transfer protocol (SFTP) servers and eft.tangoe.com. IT is actively investigating to resolve and restore full service as expediently as possible.

  2. identified Nov 14, 2023, 01:57 AM UTC

    Tangoe is still experiencing an issue with our secure file transfer protocol (SFTP) servers and eft.tangoe.com. We are working with the carrier as they have reported a circuit issue. Technical teams are pending resolution to restore full service as expediently as possible. Updates will follow as available.

  3. resolved Nov 14, 2023, 12:34 PM UTC

    The accessibility issues to the secure file transfer protocol (SFTP) servers and eft.tangoe.com are now fully resolved. We sincerely apologize for any inconvenience and appreciate your understanding. We continue to prioritize to scale our networking, security, and infrastructure to limit any disruptions and we know your success depends on Tangoe. Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs with our industry leading technology and services