Tangoe Mobile incident

Submitting Activities and Support Requests Issue

Tangoe Mobile experienced a minor incident on March 22, 2024 affecting Tangoe Mobile Portal, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started: Mar 22, 2024, 02:50 PM UTC
Resolved: Mar 22, 2024, 04:15 PM UTC
Duration: 1h 25m
Detected by Pingoru: Mar 22, 2024, 02:50 PM UTC

Affected components

Tangoe Mobile Portal

Update timeline

identified Mar 22, 2024, 04:03 PM UTC

We have discovered a known issue currently impacting your ability to submit activities and support requests. Technical teams are currently working to resolve a fix. Updates to follow.
resolved Mar 22, 2024, 04:15 PM UTC

Technical teams have now resolved the issue. We sincerely apologize for any inconvenience and appreciate your understanding. We continue to prioritize to scale our networking, security, and infrastructure to limit any disruptions and we know your success depends on Tangoe. Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs to improve your productivity, business continuity, and value creation.