Tangoe Mobile experienced a minor incident on January 2, 2025 affecting Tangoe Mobile Portal, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 02, 2025, 01:14 PM UTC
We have received reports of users unable to perform the activities on the applications. The users are facing activity issues like Creating, Updating, Completing, Approving, and Reassigning activities to other Operators in the Mobile portal (All Mobile US Instances (Production and Stage)). Users are getting errors while doing these tasks. Technical teams are currently working to address the issue.
- monitoring Jan 02, 2025, 01:44 PM UTC
A fix has been implemented and we are actively verifying confirmation of the solution.
- resolved Jan 02, 2025, 02:21 PM UTC
The system degradation has been resolved. Users are able to perform activities without any issues and is now working as expected.