Tanda incident

degraded performance

Minor Resolved View vendor source →

Tanda experienced a minor incident on November 4, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2021, 05:43 AM UTC
Resolved
Nov 01, 2021, 01:00 AM UTC
Duration
—
Detected by Pingoru
Nov 04, 2021, 05:43 AM UTC

Update timeline

  1. resolved Nov 04, 2021, 05:43 AM UTC

    Performance was degraded for around 2 minutes due to a large number of background jobs coinciding with a regular database cleanup job. The clash caused delays and queue growth that in turn caused timeouts for Application and API requests. The impact was that customers processing requests (App or API) could have experienced timeouts (5xx errors) instead of successful responses. The incident was resolved quickly (within minutes). The actions from the post mortem (tune the database cleanup job to avoid potential clash with large job spikes) are been actioned.