Talis had 35 outages in the last 2 years totaling 6280h 52m of downtime — averaging 1.4 incidents per month.
There were 35 Talis outages since May 31, 2024 totaling 6280h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an intermittent incident with Lean Library, impacting API call and institute logos.
A solution has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We're currently experiencing some issues with shared resources. Our developers are looking into the issues, in the meantime you may notice that references don't appear for collaborators in shared projects, and shared highlights/notes also may not be displayed. We apologise for any inconvenience caused and will resolve this as soon as we can.
We are currently looking into an issue with Sciwheel, this will be preventing users from accessing the service, we will post regular updates, please check back for here more information. If you are unsure if your issue is related please raise a support request at http://support.talis.com
A fix has been implemented and we are monitoring the results.
We're monitoring the system, and have partially resolved the issue. Shared references are now synced and behaving as expected, however shared notes and highlights will experience intermittent issues while we complete the work.
We're monitoring the situation and working to get shared annotation functionality running as expected. We're making good progress with this, however in the meantime users may experience an intermittent lag between adding shared notes/highlights, and other members of a shared project being able to see them.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently experiencing some problems with references and are looking into it.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing some problems with references and are looking into it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing some problems with references and are looking into it.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently looking into an issue with Talis Aspire, this will be affecting users in both the EU and APAC, resulting in intermittent access. We will post regular updates, please check back for here more information. If you are unsure if your issue is related please raise a support request at http://support.talis.com
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We believe the issue is now resolved, but we are continuing to monitor.
This incident has been resolved.
We are currently investigating an issue which is resulting in intermittent errors.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
After continuing to monitor the situation, we have not seen any further issues
This incident has been resolved.