Talis Outage History

Talis is up right now

Talis had 35 outages in the last 2 years totaling 6280h 52m of downtime — averaging 1.4 incidents per month.

There were 35 Talis outages since May 31, 2024 totaling 6280h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.talis.com

Notice October 2, 2024

Sciwheel

Detected by Pingoru
Oct 02, 2024, 06:09 AM UTC
Resolved
Oct 02, 2024, 07:52 AM UTC
Duration
1h 42m
Timeline · 4 updates
  1. investigating Oct 02, 2024, 06:09 AM UTC

    We are currently investigating this issue.

  2. identified Oct 02, 2024, 06:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2024, 06:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2024, 07:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 26, 2024

Degraded Performance

Detected by Pingoru
Sep 26, 2024, 02:41 PM UTC
Resolved
Sep 27, 2024, 07:14 PM UTC
Duration
1d 4h
Timeline · 4 updates
  1. investigating Sep 26, 2024, 02:41 PM UTC

    We are investigating an intermittent incident with Lean Library, impacting API call and institute logos.

  2. monitoring Sep 27, 2024, 10:10 AM UTC

    A solution has been implemented and we are monitoring the results.

  3. monitoring Sep 27, 2024, 07:14 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 27, 2024, 07:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 1, 2024

Sciwheel: Intermittent issues when sharing references, highlights and notes

Detected by Pingoru
Aug 01, 2024, 04:05 PM UTC
Resolved
Mar 31, 2025, 05:43 AM UTC
Duration
241d 13h
Timeline · 6 updates
  1. investigating Aug 01, 2024, 04:05 PM UTC

    We're currently experiencing some issues with shared resources. Our developers are looking into the issues, in the meantime you may notice that references don't appear for collaborators in shared projects, and shared highlights/notes also may not be displayed. We apologise for any inconvenience caused and will resolve this as soon as we can.

  2. investigating Aug 27, 2024, 09:18 PM UTC

    We are currently looking into an issue with Sciwheel, this will be preventing users from accessing the service, we will post regular updates, please check back for here more information. If you are unsure if your issue is related please raise a support request at http://support.talis.com

  3. monitoring Aug 27, 2024, 10:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 30, 2024, 11:35 AM UTC

    We're monitoring the system, and have partially resolved the issue. Shared references are now synced and behaving as expected, however shared notes and highlights will experience intermittent issues while we complete the work.

  5. monitoring Feb 11, 2025, 05:27 PM UTC

    We're monitoring the situation and working to get shared annotation functionality running as expected. We're making good progress with this, however in the meantime users may experience an intermittent lag between adding shared notes/highlights, and other members of a shared project being able to see them.

  6. resolved Mar 31, 2025, 05:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 25, 2024

Sciwheel: Intermittent access for users

Detected by Pingoru
Jul 25, 2024, 03:30 PM UTC
Resolved
Jul 26, 2024, 08:39 AM UTC
Duration
17h 9m
Timeline · 4 updates
  1. investigating Jul 25, 2024, 03:30 PM UTC

    We are currently experiencing some problems with references and are looking into it.

  2. identified Jul 25, 2024, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 25, 2024, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 26, 2024, 08:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2024

Sciwheel intermittent access for users

Detected by Pingoru
Jul 18, 2024, 06:04 PM UTC
Resolved
Jul 19, 2024, 12:35 PM UTC
Duration
18h 31m
Timeline · 3 updates
  1. identified Jul 18, 2024, 06:04 PM UTC

    We are currently experiencing some problems with references and are looking into it.

  2. monitoring Jul 18, 2024, 07:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 19, 2024, 12:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 11, 2024

SCIWHEEL: Issue with references

Detected by Pingoru
Jul 11, 2024, 12:32 AM UTC
Resolved
Jul 11, 2024, 07:52 AM UTC
Duration
7h 19m
Timeline · 3 updates
  1. investigating Jul 11, 2024, 12:32 AM UTC

    We are currently experiencing some problems with references and are looking into it.

  2. investigating Jul 11, 2024, 12:34 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 11, 2024, 07:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 22, 2024

Investigating an issue

Detected by Pingoru
Jun 22, 2024, 04:47 PM UTC
Resolved
Jun 22, 2024, 07:28 PM UTC
Duration
2h 40m
Affected: General
Timeline · 5 updates
  1. investigating Jun 22, 2024, 04:47 PM UTC

    We are currently looking into an issue with Talis Aspire, this will be affecting users in both the EU and APAC, resulting in intermittent access. We will post regular updates, please check back for here more information. If you are unsure if your issue is related please raise a support request at http://support.talis.com

  2. identified Jun 22, 2024, 05:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 22, 2024, 05:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 22, 2024, 05:19 PM UTC

    We believe the issue is now resolved, but we are continuing to monitor.

  5. resolved Jun 22, 2024, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 31, 2024

Sciwheel:

Detected by Pingoru
May 31, 2024, 08:46 AM UTC
Resolved
May 31, 2024, 08:48 AM UTC
Duration
1m
Timeline · 5 updates
  1. investigating May 28, 2024, 04:13 PM UTC

    We are currently investigating an issue which is resulting in intermittent errors.

  2. monitoring May 28, 2024, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 28, 2024, 05:15 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring May 31, 2024, 08:46 AM UTC

    After continuing to monitor the situation, we have not seen any further issues

  5. resolved May 31, 2024, 08:48 AM UTC

    This incident has been resolved.

Read the full incident report →